Excerpt - Jamaica Observer column published Monday 9 July 2018
by Jean Lowrie-Chin
Kingston is now the Caribbean
city with the fastest expansion of BPO services, copping the Nearshore City of
the Year Award at the Nearshore Americans Illuminate Awards last month. Kudos to JAMPRO, led by Diane Edwards and
Vice President Claude Duncan for their role in this growth, resulting in an
investment of US$22 million over the past year in building or renovating BPO
spaces to accommodate 5,000 new jobs.
Now, we have heard
complaints about strict regulations and modest pay from some BPO employees, but
they should know that there are great prospects in this field if they stick
with it.
“Our future in
outsourcing is pretty bright,” noted Ms Edwards. “We are embarking on a huge
upskilling programme for our young people in the skills that are necessary; not
just customer service and technology support but all types of digitally based
services, such as healthcare, accounting, finance, legal, as there are a range
of services in the outsourcing arena that we have not touched.”
No comments:
Post a Comment